Returns & Exchanges
No restocking fee
Return any eligible item within 30 days and there’s no restocking fee. Simple as that.
Return window
You’ve got 30 days from the day your kit is delivered to get your return back on its way to us. Your return tracking is what counts, not the day it lands back here. Anything coming back needs to be clean, unused, and in its original packaging.
Think we shorted you? Count first, here’s the math
Before you reach out, grab your packing slip and count everything against it.
Here’s what trips people up: if you ordered 15 inch spacing, the number of bulbs you get is not the same as your footage. It depends on your spacing.
- 12 inch spacing: one bulb every foot. So 100 feet = 100 bulbs.
- 15 inch spacing: one bulb every 15 inches, which is wider apart. So 100 feet = about 80 bulbs, not 100.
So if you ordered 100 feet in 15 inch spacing and you’re counting 80 bulbs, that’s exactly right. Same goes for your clips, they match your bulb count, not your footage.
Check your packing slip, count what you’ve got, and do the spacing math first. If the numbers still don’t add up, we’ll make it right fast (see below).
If we shorted your order or sent the wrong thing
If we really did miss something, short you, or send the wrong color, that’s on us. Just let us know and we’ll make it right quick, we’ll get the right materials out to you fast and cover the shipping. No hassle.
When YOU cover return shipping
If you simply changed your mind, ordered more than you needed, or want to send back a singular item that’s still in perfect shape, the return shipping cost is your responsibility.*
Keep in mind: this only applies to individual items like bulbs, clips, and connectors. We can’t take back cut socket wire or zip wire (more on that below), so if you ordered 200 feet and only used 170, that extra wire is yours to keep.
* As long as it’s within the 30-day window: your return needs to be on its way to us within 30 days of the day your kit was delivered.
Non-returnable items
Once socket wire or zip wire is cut, it’s yours, we can’t take it back. Everything else, the individual items like bulbs, clips, and connectors, can come back as long as it’s unused, in its original packaging, and within the 30-day window.
Warranty
Our kits are built to last. With normal use you’ll get years out of them, season after season.
If something’s defective, we’ve got you for one year from the date of purchase, no questions. We’ll send a replacement for any dead component, and you don’t need to ship anything back to us.
Bulbs are covered the same way: one year from purchase. If a bulb fails in that time, we’ll send a new one at no charge, and you keep the old one.
Having trouble with your install? Watch the training videos before you return your kit
Most returns aren’t actually returns, they’re a question we can answer in about two minutes with a video. Before you send anything back, check here first, because we’ve got a video for just about every situation:
- Not sure you measured right, or picked the wrong kit? Our planning and how-to videos walk through measuring, choosing bulbs, and ordering: Training Videos
- Stuck on the actual install? Laying it out, clipping, connections, jumpers/zip wire, timers, or lights not coming on? The QR code on the card inside your kit takes you to the full install and troubleshooting library, every step, start to finish.
Nine times out of ten you’ll find your answer there and you won’t need to send a thing back.
Still stuck? Reach out
If you’ve checked the videos and you’re still not sorted, email Larry at larry@lawnandlight.com and we’ll help you get it right.